Answers for Artiforia Collectors
Everything about orders, shipping, returns, materials, customization, wholesale and more.
Orders & Shipping
Fast, secure delivery with real-time tracking.
How long does shipping take?
Most orders ship within 1–2 business days. Transit typically takes 2–5 business days depending on destination. You’ll receive a tracking link once your order leaves our studio.
Do you ship internationally?
Yes. Duties/taxes may apply based on your country’s regulations. International delivery times vary by carrier and customs. If you need a specific ETA, contact us at support@artiforia.com.
Where is my order shipped from?
Orders typically dispatch from our U.S. operations (Dover, DE). Some limited runs may ship from our Hong Kong studio to reduce lead times for APAC customers.
Can I change or cancel my order?
We can modify or cancel if the order hasn’t shipped. Email us ASAP with your order number: support@artiforia.com.
Will I get tracking?
Yes, an automatic tracking email is sent when your parcel is scanned by the carrier. Check your spam/junk if you don’t see it within 48 hours.
Product & Care
Built to look like glass, finished to last.
What exactly is “Whiskey Bottle Art”?
Collectible display pieces inspired by whiskey bottle forms and cultural motifs. Each piece features layered color, embossed details, and a polished, glass-like finish—made for shelves, bars, and gifting.
Do the studio photos match the product?
Yes. We color-calibrate our photography so what you see online matches what arrives. Ambient room lighting can affect perceived warmth; view under neutral light for true color.
How do I clean and care for it?
Wipe gently with a soft, dry or slightly damp microfiber cloth. Avoid abrasives, solvents, or alcohol-based cleaners. Keep away from high heat or direct sunlight for prolonged periods.
Is gift packaging available?
Yes—our packaging is gift-ready by default. You can add a gift note at checkout; we’ll exclude pricing from the packing slip.
Returns & Refunds
We want you to love it—no hard feelings if you don’t.
What’s your return policy?
30-day risk-free returns on undamaged items in original packaging. Start a return by emailing support@artiforia.com with your order number.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to your original payment method—typically within 3–7 business days depending on your bank.
My item arrived damaged—what should I do?
We’re sorry! Email photos of the packaging and item to support@artiforia.com within 7 days. We’ll arrange a free replacement or refund.
Customization
Personal runs & special requests.
Do you offer personalization or custom motifs?
Yes—limited custom runs are available depending on design and volume. Share your idea and quantity at support@artiforia.com (subject: Custom).
Are you affiliated with brands/teams shown?
Artiforia is an independent studio. Any references are for artistic inspiration; all trademarks belong to their respective owners. Where a collaboration or license exists, we’ll state it on the product page.
Wholesale & Press
Let’s work together.
Do you offer wholesale pricing?
Yes. Email support@artiforia.com with your store info, location, and estimated volume (subject: Wholesale).
Press inquiries?
Email support@artiforia.com with “Press” in the subject and we’ll respond with assets and interview availability.
Legal & IP
Rights, trademarks, and reporting.
How do I report an intellectual property concern?
Please use our Intellectual Property Claim page to submit a claim or counter-notice. You can also email support@artiforia.com.
Do you sell licensed products?
Where a license or collaboration exists, it will be clearly stated on the product page. Otherwise, artworks are independent designs; trademarks remain the property of their owners.
Contact
Need more help? We’re quick to reply.
How do I reach support?
Email us at support@artiforia.com. Typical response time is within 24 hours (Mon–Fri).
Mailing:
U.S.: 8 The Green, Ste A, Dover, DE 19901
Hong Kong: Office Unit B, 9/F Thomson Commercial Building, 8 Thomson Road, Wan Chai