Refund & Returns Policy
We want you to love your piece. If not, returns are simple within 30 days. For fastest help, email support@artiforia.com.
Return Window
30 days from the date of delivery for a refund to the original payment method.
Items must be unused, in original condition, and returned with all packaging and inserts.
Local consumer protections may provide additional rights; this policy doesn’t limit those.
Eligibility Overview
| Item Type | Status | Notes |
|---|---|---|
| Standard Whiskey Bottle Art | ✅ Returnable (30 days) | Unused, undamaged, original packaging required. |
| Custom / Personalized Pieces | ❌ Not returnable | Unless defective or damaged on arrival. |
| Final Sale / Clearance | ❌ Not returnable | Marked on product page at checkout. |
| Damaged or Incorrect Items | ✅ Covered | Report within 7 days of delivery with photos; replacement or refund. |
Return shipping: paid by customer, except for damaged/defective items or our error.
Restocking fee: none.
How to Start a Return
Step 1: Submit the form below with your order number (#1234) and reason.
Step 2: We’ll reply with a prepaid label (when applicable) or instructions.
Step 3: Pack securely — ideally in the original carton with foam/protective inserts.
Step 4: Drop off within 7 days of approval; keep your receipt.
Packaging checklist:
- Use the original inner box + outer carton whenever possible.
- Wrap edges/corners; fill voids to prevent movement.
- Include packing slip or a note with your order # and email.
Start a Return
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{% endform %}Refunds
After your return is received and inspected, refunds are issued to the original payment method.
- Typical processing: 3–7 business days after inspection (bank timelines may vary).
- Original shipping fees are non-refundable unless the return is due to our error or required by law.
- If the item shows signs of use or missing parts/packaging, a partial refund may apply.
We’ll email you when your refund has been processed.
Exchanges
Fastest way: place a new order for the item you want and start a return for the original. If you prefer a direct exchange, note it in your request and we’ll try to accommodate based on inventory.
Damaged or Incorrect Items
Damaged on arrival: Email photos of the packaging and item to support@artiforia.com within 7 days of delivery. We’ll arrange a replacement or refund.
Incorrect item: Contact us within 7 days; we’ll send the correct item and provide a return label if needed.
International Returns
International return shipping is typically the customer’s responsibility unless the item is damaged/defective or we shipped the wrong item.
- Customs duties/taxes are not refunded by Artiforia. You may be able to claim them back from your local customs authority.
- Use trackable shipping and share the tracking number with our team.
Gifts
If the item was marked as a gift and shipped directly to you, we can provide store credit for the return value upon receipt. If not marked as a gift, refunds go to the original payment method of the purchaser.
Questions? We’re here to help
U.S.: 8 The Green, Ste A, Dover, DE 19901
Hong Kong: Office Unit B, 9/F Thomson Commercial Building, 8 Thomson Road, Wan Chai
Last updated: September 17, 2025